Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register an account with oja86, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Financial Information: Bank account details, e-wallet account information, payment card details, transaction history, deposit and withdrawal records.
• Account Credentials: Username, password (stored in encrypted form), and security questions.
• Verification Documents: Copies of government-issued ID (KTP), proof of address (utility bills, bank statements), selfie photographs for identity verification (KYC purposes).

1.2 Information Automatically Collected

When you access and use the oja86 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address).
• Connection Information: IP address, internet service provider, connection type (3G, 4G, 5G, Wi-Fi).
• Usage Data: Pages visited, time spent on pages, games played, bets placed, clickstream data, referral sources, search queries within the platform.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with territorial restrictions and to provide localized services.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze site traffic, and detect fraudulent activity.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions when you make deposits or withdrawals.
• Identity verification services used to confirm your identity and prevent fraud.
• Analytics providers that help us understand user behavior and improve our services.
• Marketing partners if you have consented to receive promotional communications.

2. How We Use Your Information

oja86 uses your personal information for the following legitimate business purposes:

2.1 Account Management and Service Provision

• Creating and maintaining your oja86 account.
• Processing your deposits, withdrawals, and other financial transactions.
• Providing customer support and responding to your inquiries.
• Managing bonuses, promotions, and loyalty programs.
• Enabling gameplay and ensuring proper game functionality.

2.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you meet the 21+ eligibility requirement.
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities.
• Complying with legal obligations, court orders, and requests from law enforcement or regulatory authorities.
• Enforcing our Terms and Conditions and other platform policies.

2.3 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality, user experience, and game offerings.
• Conducting statistical analysis and market research.
• Testing new features and optimizing website performance.
• Identifying and fixing technical issues, bugs, and security vulnerabilities.

2.4 Marketing and Communications

• Sending you promotional offers, bonuses, and updates about oja86 services (only if you have opted in).
• Personalizing content and recommendations based on your preferences and gaming history.
• Notifying you about important account updates, policy changes, and security alerts.
• Conducting customer satisfaction surveys to improve our services.

2.5 Responsible Gaming

• Monitoring gaming patterns to identify signs of problem gambling.
• Implementing deposit limits, time-out periods, and self-exclusion requests.
• Providing access to responsible gaming tools and resources.

3. Legal Basis for Processing

oja86 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services to you.
• Legal Obligation: Processing is required to comply with applicable laws, regulations, and legal processes including KYC, AML, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, security, platform improvement, and direct marketing (where not overridden by your privacy rights).
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal data, such as marketing communications.

4. Information Sharing and Disclosure

oja86 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients:

4.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers that verify your identity and age.
• Cloud Hosting Providers: Secure data storage and server infrastructure providers.
• Customer Support Tools: Live chat, email, and ticketing system providers.
• Analytics and Marketing Platforms: Tools that help us understand user behavior and deliver targeted content (always anonymized where possible).

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, courts, or regulatory bodies when:

• Required by law, court order, subpoena, or legal process.
• Necessary to investigate, prevent, or take action regarding suspected illegal activities, fraud, or security threats.
• Needed to enforce our Terms and Conditions or protect our legal rights.
• Required to comply with AML, counter-terrorism financing, or other regulatory obligations.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change and your rights regarding your personal data.

5. Data Security

oja86 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data is encrypted using 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest.
• Secure Authentication: Passwords are hashed using industry-standard algorithms. We support two-factor authentication (2FA) for enhanced account security.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, and only when necessary for their job functions.
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability assessments, and third-party security audits.
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our infrastructure from cyber threats.
• Employee Training: All employees receive regular training on data protection, confidentiality, and security best practices.

While we take extensive measures to protect your data, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security, but we continuously update our security practices to address emerging threats.

6. Data Retention

oja86 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account plus any applicable legal retention period.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with financial record-keeping requirements, AML regulations, and potential legal claims.
• Transaction Records: Financial transaction records are retained for at least 5 years as required by Indonesian financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you in the future.

Data that is no longer required is securely deleted or anonymized in accordance with our data retention and disposal policies.

7. Your Privacy Rights

As an oja86 user, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information directly through your oja86 account dashboard.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information through your account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal data, subject to certain exceptions. We may be required to retain certain information to comply with legal obligations or to establish, exercise, or defend legal claims.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of disputed data.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on our legitimate interests.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

oja86 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Remember your login credentials and preferences.
• Analyze site traffic and user behavior.
• Detect and prevent fraud and security threats.
• Deliver personalized content and advertisements.
• Measure the effectiveness of marketing campaigns.

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the oja86 platform.

9. Third-Party Links

The oja86 platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where oja86 or our service providers operate. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

oja86 services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the account.

12. Changes to This Privacy Policy

oja86 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to you via email or through a prominent notice on our platform. Your continued use of oja86 services after such changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 through the oja86 platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For urgent security concerns or suspected data breaches, please contact us immediately through our 24/7 customer support channels.